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“I contacted your company on 06/21/2012 following a flood in Duluth, MN on 06/20/2012. Despite all the work which would become available to you due to the entire city affected by the unusual storm system, you responded quickly to my desperate message. I am selling my house, and inspections were due within the week. By July 2nd, you had completed all work, as promised. The flood was unlucky, but choosing your company was good luck. Thank you.”